Terms & Conditions
Welcome to the Florida Outboard Motors (“FOM”) Ioutboardmotors.com website page. FOM has a long and storied family tradition of providing great products, superior customer service and efficient order processing. We strive to exceed our customer’s expectations and challenge ourselves to grow and learn in the business that we love and share with our customers. Below you will find our terms and conditions for use of this website. Please review these terms and conditions before using this site. Should you have any questions, please feel free to contact us at [email protected] or 1-727-501-3116.
The content of this site and all transactions are administered by FOM. Use of this site constitutes your agreement and acceptance to these terms and conditions. FOM reserves the right to update and/or modify these terms and conditions without prior notice. We encourage all users to review these terms and conditions, and require all visitors confirm their understanding and agreement to the terms of use prior to any submitting any order for purchase from this site.
If statements or advice, technical or otherwise, are offered or given to Customer, such statements or advice will be deemed to be given as an accommodation to Customer and without charge. FOM shall have no responsibility or liability for the content or use of such statements or advice. FOM Technical support is provided by telephone and, therefore, extremely limited in scope which prevents us from the direct participation in the design of any customer products. We do not conduct product suitability studies or engineering reviews of products that we sell, nor for the final product that a Customer produces.
Customer Satisfaction Policy
We guarantee that the product that you receive will be the product that you ordered. If you are sent an incomplete or incorrect motor, we will make sure that your order gets corrected with no additional charge to you. When such an issue arises and shipping is going to be involved, all shipping will be done by Standard Ground transportation. Also, if a refund is due to you, all refunds will be done within 5-10 business days after the final decision of the disposition of your engine is made.
Once the motor leaves the warehouse, as long as the motor that you receive is the motor that you ordered, we have a 100% no return policy. If an order has been shipped and the buyer cancels, refuses, returns or exchanges their order; all freight to and from, including free shipping promotion costs, will be the sole responsibility of the purchaser and all freight costs will be deducted from any credit allotted to the buyer.
Any issues or problems that may arise once you receive the product are not grounds for return. Problems and issues are given consideration under the warranty of the product. We will at our cost rectify any issues relating to the motor in question by complete replacement or repair. When such an issue arises and shipping is going to be involved, all shipping will be done by Standard Ground transportation.
Copyrights and Trademarks
The copyright laws governing this site prohibit any copying, redistributing, retransmitting, republishing or repurposing of any copyright-protected material. You may download information from this site for your personal, non-commercial use, provided that you do not copy or redistribute it. If you wish to copy, redistribute, or republish information from this site, you must obtain written permission from FOM, which may include a fee for use of such information. We reserve the right to withhold permission for any reason. Designated trademarks and brands are the property of their respective owners. When necessary, FOM has received written permission to make use of other copyrighted information or registered trademarks. The use of any such copyrighted and registered trademark information included herein is specifically not authorized by FOM. All trademarks, service marks and trade names of FOM used herein are trademarks or registered trademarks of FOM and www.ioutboardmotors.com, respectively.
Typographical Errors
In the event that product information or pricing information is listed incorrectly due to a typographical error or error in information we have received from our suppliers, FOM shall not be held liable for the error and reserves the right to refuse or cancel the order. Any such error shall also not be cause for waiver, cancellation, return or exchange by the customer.
Product Availability
All orders are subject to product availability. In the event you place an order with FOM through this website, by phone, or other means, and a product is out of stock, you will be notified and given the option to backorder or cancel your order before you are charged. While we strive to fill every order in a timely manner, product availability cannot be guaranteed and FOM shall not be held responsible for any losses, costs, damages, charges or expenses resulting from lack of product availability. We will endeavor to deliver all products within the times estimated but products are subject to availability and delay in delivery of goods is sometimes outside of our control. Any dates we specify for the delivery of products are approximate only and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods. Reasonable delays in the delivery of goods that are outside the control of FOM are not to be considered basis for waiver of the cancellation provision contained herein.
Are back order arrival dates guaranteed?
Back order arrival dates are provided by the manufacturers and are estimates only. Estimated arrival and availability dates are subject to change without notice and are not guaranteed.
Price Match Guarantee
If you find a lower online advertised price, on any product we stock, we would like the opportunity to match it. Our goal is to provide the best products at the best price with the best customer service. We want you to be assured you are getting all of these. Many online retailers will not advertise their best price, as they hide behind a system that doesn’t openly disclose price, doesn’t offer free shipping and adds other fees and surcharges to your order. We list all prices and disclose all fees, where applicable.
Physical Limitations
You should first consider all of the circumstances related the handling, carrying, starting and transporting of an motor. The weight and pulling strength required in order to properly and successfully transport and start an motor vary. The inability to start a motor because of the lack of physical strength or capacity shall not constitute the waiver of any term, provision, or condition identified herein, nor shall it be cause for return or exchange of an motor.
Incorrect, Invalid and Otherwise Undeliverable Addresses
You acknowledge and verify that the address (es) as provided with your order are valid physical street addresses which are accessible and deliverable by USPS and UPS Ground. Any shipment which is undeliverable, undelivered, or otherwise not capable of delivery because of an unknown address or incorrect address shall not constitute the waiver of any term, provision, or condition herein. Any such undeliverable or undelivered shipment shall constitute an undeliverable shipment as defined herein and shall be subject to all fees and expenses provided herein.
Payment
FOM accepts Visa, MasterCard, Discover, American Express, wire transfers, PayPal, certified checks (bank checks), and personal checks. Cardholders will be billed accordingly and the name Island Hopper Inc. will show up on the cardholder’s statement.
Please note that certified checks (bank checks), and personal checks require a five (5) business day clearing period prior to shipment of goods. FOM does not accept COD requests.
Free Shipping and Exceptions
Any order $150 and above will qualify for free standard ground shipping to: AL, AR, CO, CT, DE, FL, GA, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NH, NJ, NY, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, VT, VA, WV, WI.
We are able to ship to AK, AZ, CA, HI, ID, MT, NV, NM, OR, UT, WA, and WY, at a prevailing carrier rates. Orders with excessive weight and/or volume of the shipping package may be subject to a freight surcharge.
Examples of orders which might include additional shipping costs include any shipping location which requires air or water/ferry service for delivery. Please call our dealership at 1-727-501-3116 or e-mail [email protected] if you think your order will be subject to additional shipping charges. We can confirm whether your order will be subject to additional freight and, if so, the amount of the additional freight.
Free shipping includes standard ground or freight, depending on the product. Standard Ground shipping will deliver to a residential or commercial entry door. Standard Freight will deliver to the address - whether a driveway or street-side. Standard Freight DOES NOT include a lift gate service or delivery to an entry door.
All motors are NOT intended for export outside the United States. FOM shall not be liable for any export documentation, authorization or certifications. FOM will only ship motors to a United States address in compliance with manufacturer policies and regulations.
We will contact you before your order ships in the event your order is subject to additional freight charges. You will have the option to either pay the additional freight or cancel your order – in either case, you will need to email your confirmation so that we can release your order for shipping, or cancellation, as the case may be. Your order invoice will be corrected to show the appropriate cost of freight.
Delivery Signature Requirement and Lift-Gate Unauthorized
All motors are shipped with a delivery signature requirement. All motors must be shipped to a physical street address and cannot be shipped to a PO Box. The delivery signature requirement cannot be waived and shall not be used as cause to waive or otherwise alter any cancellation, refused delivery or undeliverable shipment provision of the terms and conditions of this site. In addition, the motors shipped via Freight ARE NOT authorized for a lift gate service from the delivering freight company, unless so indicated and purchased at check out.
Sales Tax
Purchases inside Florida: FOM is required to collect Florida sales tax (7%)
Purchases outside of Florida: FOM is not required to collect Florida sales tax on your purchase. However, you may owe sales, excise or other tax for the state in which you reside – it is the purchaser’s responsibility to verify your state/ local municipality for tax policies and collection.
Freight and Shipping Damage
Freight and shipping damage shall be reported to FOM within three (3) calendar days of receipt of goods. It is the purchaser/customer responsibility to note any damage before signing the delivery receipt. If damage has occurred to the motor, purchaser shall make note of such before signing for delivery. Customer shall not refuse delivery of the motor based on damage. In the event of shipping or freight damage, customer shall keep and safeguard all factory packaging, including, but not limited to, all external packaging, all internal Styrofoam, bubble wrap, and cardboard supports. In the event a product was damaged during shipment and proper and timely notification was given to FOM, FOM will file a damage claim with the carrier. Damage or loss of goods that are outside the control of FOM is not to be considered basis for waiver of the cancellation and refused shipments provision contained herein.
Cancellations / Refused or Undeliverable Shipments
This section applies ONLY to all purchases that have been processed but have not yet been received by the purchaser. If delivery of goods has occurred, see the “PRODUCT EXCHANGES & RETURNS” section below. All purchase cancellations will require cancellation request in writing via email or fax. Any order for which the credit card of the purchaser has been charged (specifically at the point the FOM charge is settled - and regardless of when the charge actually posts to the purchasers account) is deemed to have been processed for purposes of this section and this website. If your purchase has already been processed, a restocking fee will be assessed. All parts will be assessed a 25% restocking fee. If an order has shipped, all freight charges (including the original freight charges AND the freight charges to return the product(s) to FOM) will also be the sole responsibility of the purchaser and will be deducted from any credit issued. For all refused or undeliverable shipments, a 25% restocking fee will be assessed in addition to all costs of freight, including, but not limited to, the cost of storage assessed to FOM by the appropriate freight company used to ship the merchandise.
Product Exchanges and Returns
Eligible products shall be returned within 7 calendar days from receipt of goods. Products eligible for return are all products except those specifically excluded below. Product exchanges and returns must be requested in writing via email or fax. You will be provided with an exchange/return authorization number that must accompany the return. If your purchase has already been processed, a restocking fee will be assessed. Excluded products - the following items cannot be returned or exchanged for any reason: outboard engines, outboard motors, motors, generators, propellers, kayaks, boats, electrical items or components (anything requiring any amount of voltage for operation), service manuals, owner’s manuals, parts with any open or missing packaging. All other purchases which do qualify for return or exchange are subject to a 25% restocking fee. If an order has been shipped all freight charges both to purchaser’s requested destination and return to the FOM origin shipping location will be the sole responsibility of the purchaser and will be deducted from any credit to be issued. FOM is able to assist in the issuance of return call tags for exchanges and returns, however, freight charges will be the sole responsibility of the purchaser. Please allow three (3) business days for your exchange/return to be processed once it has arrived at our warehouse. No goods will be accepted for exchange or return, nor any refund granted, without a valid exchange/return merchandise authorization number (RMA) issued by FOM prior to the return of the products to FOM.
FOM goal is to provide exceptional service to all of our customers. Cancellation, Exchange, Return & Free Shipping Promotion Policy covers two different sets of circumstances and provides two different sets of solutions: "A" and "B" as stated below.
A. For the following situations at the time the purchaser/customer receives the product(s):
The following remedies will be offered to the purchaser/customer for these above-listed cases, within 7 calendar days from receipt of goods. Thereafter, no returns or refunds are possible.
The item(s) must be returned to the sender (seller) in brand new, unused condition in the original shipping packaging and with all parts, accessories, manuals, and blank coupons and/or warranty cards included. Either the customer will be reimbursed for return shipping costs, or there will be no shipping cost to the customer for these returns.
Only if the item(s) are returned as described in (a) above, the customer has the option of asking for a complete refund, including the cost of the item(s) and the shipping costs. No restocking fees will be charged to the customer in these cases.
B. For the following situations at the time or after the time the purchaser/customer receives the product(s):
The following options are available to the customer:
- The item(s) may be kept by the purchaser/customer, as ordered and delivered.
- Only within the first 7 days after the item(s) are shipped to the customer, the item(s) may be returned to the shipper for a
refund, if, and only if all of the following four (4) points are fully met. Otherwise, no refund will be given:
1. The purchaser/customer pays the full shipping costs: both for returning the unwanted item(s) and the shipping cost for the shipping of the replacement item(s). You (buyer) will be provided with an exchange/return authorization number that must accompany the return. If an order has been shipped and the buyer cancels, refuses, returns or exchanges their order, all freight to and from, including free shipping promotion costs, will be the sole responsibility of the purchaser (buyer) and all freight costs will be deducted from any credit allotted to the buyer.
2. The customer pays 25% restocking fees required by the distributor(s)/manufacturer(s) involved in order to cover all handling fees of restocking, packaging, re-boxing, and resubmitting documentation certification.
3. If there are additional product costs associated with the customer changing the original order, the customer will pay all those additional costs.
4. The item(s) must be returned in unused, completely new condition, in the original packaging and shipping materials, and with all manuals, warranty cards, instructions, parts, and accessories included.
Please Note: In policy Option B above, there is NO provision offered for a refund of the customer's money for original shipping.
Required Steps for Returns
If your situation qualifies you to return one or more items as defined within solution "A" or "B" as described above, you may return the item(s) you received by following the steps outlines below. Please remember that after first 14 days from the date that the item(s) were shipped to you, [not the date you received the item(s)] you lose the ability to return the item(s).
A Return Authorization Number (as explained below) is required before you can return any item. To receive a Return Authorization Number, you must contact FOM by phone or email.
Without a Return Authorization Number, we cannot accept and process any return. When requesting this Return Authorization Number by email, you must include the following information in your email:
Once Return Authorization Number is issued, follow these steps in shipping an item back as a return.
Product Operation / Registration / License
Purchaser is responsible for applicable registration and licensing in his/her state and/or local municipality. MOTOR PURCHASES: FOM will provide Manufacturer Statement of Origin (commonly referred to as “title”) for motor purchases upon request at $35 per MSO to register motors in states that require registration.
Allow 7-14 business days for documents to arrive by U.S. Mail. Purchaser is responsible for safe and legal operation of products purchased from FOM and FOM makes no representation that a product is legal for operation in purchaser’s state and/or local municipality. Purchase should ensure product is safe and legal for operation in intended location, prior to product purchase and use. FOM strongly encourages all users to read and fully understand the owner’s/operating manual provided with product(s) prior to product use. The owner’s/operating manual contains important set-up and safety information.
Product Warranties and Warranty Cure Procedure
All products sold by FOM via this website or otherwise, carry a full manufacturer’s warranty, unless otherwise stated. These product warranties are provided solely by the manufacturer and FOM does not and will not warrant any products sold via this website or otherwise. Product warranties are provided by, backed, and administered by the manufacturer of the product(s) only. Product warranty obligations are set forth and are limited to those found in printed warranty literature included with the product(s). Defective products shall be addressed via the applicable manufacturer’s warranty policy associated with that product. Any claim of a defective or otherwise unsuitable product specifically is not considered basis for waiver of the cancellation, refused, exchange or return provision contained herein.
Motors/engines are in most instances repairable. Motor warranties require purchaser to transport or ship the motor to an authorized dealer for inspection and/or repair under the terms of the manufacturer’s warranty. Transportation costs are not covered by any warranty, unless otherwise stated. FOM disclaims all other warranties, express, implied or statutory, including the warranties of merchantability or fitness for a particular purpose.
All motors are assembled by hand. There are isolated cases of manufacturing issues not identified in the factory tank test or dealer inspection. For any operational or performance issue, whether warrantable or not, you should first consider your local small engine repair center for troubleshooting. During peak season, some authorized service centers have backlogs that exceed 4 weeks. Any operational, functioning or performance issue of any motor shall be inspected and diagnosed by a service center. The existence of any operational, performance or installation/rigging issue shall not constitute the breach of any covenant of dealer or otherwise deem to be a waiver of any such provision herein. Motors are subject to, and purchased with, a zero cancellation and zero return or exchange policy.
General Use of Website
Harassment in any manner, including via e-mail, telephone contact or by obscene or abusive language is strictly forbidden. Solicitation of any type and in any manner is forbidden. Impersonation of others, including a FOM or other licensed employee, host, contractor, agent, or representative as well as other members or visitors on the website is strictly prohibited. You may not upload to, distribute, or otherwise publish through the web site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the web site or use the website to solicit others to join or become members of any other commercial online service or other organization.
Third-Party Links
In an attempt to provide increased value to our users, FOM may choose to provide content that offers various third-party website links throughout this website. However, even if the third-party is affiliated with FOM, FOM has no control over these linked websites, which each have separate privacy and data collection practices, independent of FOM. FOM, has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such websites. These linked websites are only for your convenience and therefore you access them at your own risk.
Disclaimer
This website and the material and products in this website are provided “AS IS” or “AS AVAILABLE” basis and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, FOM disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. FOM does not represent or warrant that the functions contained in the website will be uninterrupted or free of error, defects will be corrected, or that website or host servers are free of viruses or other harmful components. FOM does not make any warranties or representations with regard to use of the materials in this website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. The above limitations may not apply to you.
Term and Termination
These terms and conditions are applicable to you upon your accessing the web site and/or completing a purchase transaction. These terms and conditions, or any of portion of them, may be terminated by FOM without notice at any time and for any reason. The provisions relating to Copyrights & Trademarks, Disclaimer, Limitation of Liability, and Indemnification, shall survive any termination.
Limitation of Liability
FOM shall not be held liable for any special or consequential damages without limit, whether pecuniary or otherwise, that result from the use of, or the inability to use, the material on this website or the performance of the products, even if FOM has been advised of the possibility of such damages. An email will be sent confirming credit when it has been issued. This process can take up to 30 business days from the date the products are received at the warehouse.
Indemnification
You agree to indemnify, defend, and hold harmless FOM, its officers, directors, employees, contractors, agents, licensors and suppliers (collectively the "Service Providers") from and against any and all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the web site on your behalf.
Governing Law
The content of this site and purchase transactions are administered by FOM, with operations based in the State of Florida, United States of America. This agreement and any purchase transactions arising from the use of this website shall be governed in accordance with the laws of the State of Florida. You agree to submit to the jurisdiction and venue of the federal and/or state courts of Florida for any dispute, claim or cause of action involving the content of this website or any purchase transaction arising from the use of this website.
The content of this site and all transactions are administered by FOM. Use of this site constitutes your agreement and acceptance to these terms and conditions. FOM reserves the right to update and/or modify these terms and conditions without prior notice. We encourage all users to review these terms and conditions, and require all visitors confirm their understanding and agreement to the terms of use prior to any submitting any order for purchase from this site.
If statements or advice, technical or otherwise, are offered or given to Customer, such statements or advice will be deemed to be given as an accommodation to Customer and without charge. FOM shall have no responsibility or liability for the content or use of such statements or advice. FOM Technical support is provided by telephone and, therefore, extremely limited in scope which prevents us from the direct participation in the design of any customer products. We do not conduct product suitability studies or engineering reviews of products that we sell, nor for the final product that a Customer produces.
Customer Satisfaction Policy
We guarantee that the product that you receive will be the product that you ordered. If you are sent an incomplete or incorrect motor, we will make sure that your order gets corrected with no additional charge to you. When such an issue arises and shipping is going to be involved, all shipping will be done by Standard Ground transportation. Also, if a refund is due to you, all refunds will be done within 5-10 business days after the final decision of the disposition of your engine is made.
Once the motor leaves the warehouse, as long as the motor that you receive is the motor that you ordered, we have a 100% no return policy. If an order has been shipped and the buyer cancels, refuses, returns or exchanges their order; all freight to and from, including free shipping promotion costs, will be the sole responsibility of the purchaser and all freight costs will be deducted from any credit allotted to the buyer.
Any issues or problems that may arise once you receive the product are not grounds for return. Problems and issues are given consideration under the warranty of the product. We will at our cost rectify any issues relating to the motor in question by complete replacement or repair. When such an issue arises and shipping is going to be involved, all shipping will be done by Standard Ground transportation.
Copyrights and Trademarks
The copyright laws governing this site prohibit any copying, redistributing, retransmitting, republishing or repurposing of any copyright-protected material. You may download information from this site for your personal, non-commercial use, provided that you do not copy or redistribute it. If you wish to copy, redistribute, or republish information from this site, you must obtain written permission from FOM, which may include a fee for use of such information. We reserve the right to withhold permission for any reason. Designated trademarks and brands are the property of their respective owners. When necessary, FOM has received written permission to make use of other copyrighted information or registered trademarks. The use of any such copyrighted and registered trademark information included herein is specifically not authorized by FOM. All trademarks, service marks and trade names of FOM used herein are trademarks or registered trademarks of FOM and www.ioutboardmotors.com, respectively.
Typographical Errors
In the event that product information or pricing information is listed incorrectly due to a typographical error or error in information we have received from our suppliers, FOM shall not be held liable for the error and reserves the right to refuse or cancel the order. Any such error shall also not be cause for waiver, cancellation, return or exchange by the customer.
Product Availability
All orders are subject to product availability. In the event you place an order with FOM through this website, by phone, or other means, and a product is out of stock, you will be notified and given the option to backorder or cancel your order before you are charged. While we strive to fill every order in a timely manner, product availability cannot be guaranteed and FOM shall not be held responsible for any losses, costs, damages, charges or expenses resulting from lack of product availability. We will endeavor to deliver all products within the times estimated but products are subject to availability and delay in delivery of goods is sometimes outside of our control. Any dates we specify for the delivery of products are approximate only and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods. Reasonable delays in the delivery of goods that are outside the control of FOM are not to be considered basis for waiver of the cancellation provision contained herein.
Are back order arrival dates guaranteed?
Back order arrival dates are provided by the manufacturers and are estimates only. Estimated arrival and availability dates are subject to change without notice and are not guaranteed.
Price Match Guarantee
If you find a lower online advertised price, on any product we stock, we would like the opportunity to match it. Our goal is to provide the best products at the best price with the best customer service. We want you to be assured you are getting all of these. Many online retailers will not advertise their best price, as they hide behind a system that doesn’t openly disclose price, doesn’t offer free shipping and adds other fees and surcharges to your order. We list all prices and disclose all fees, where applicable.
Physical Limitations
You should first consider all of the circumstances related the handling, carrying, starting and transporting of an motor. The weight and pulling strength required in order to properly and successfully transport and start an motor vary. The inability to start a motor because of the lack of physical strength or capacity shall not constitute the waiver of any term, provision, or condition identified herein, nor shall it be cause for return or exchange of an motor.
Incorrect, Invalid and Otherwise Undeliverable Addresses
You acknowledge and verify that the address (es) as provided with your order are valid physical street addresses which are accessible and deliverable by USPS and UPS Ground. Any shipment which is undeliverable, undelivered, or otherwise not capable of delivery because of an unknown address or incorrect address shall not constitute the waiver of any term, provision, or condition herein. Any such undeliverable or undelivered shipment shall constitute an undeliverable shipment as defined herein and shall be subject to all fees and expenses provided herein.
Payment
FOM accepts Visa, MasterCard, Discover, American Express, wire transfers, PayPal, certified checks (bank checks), and personal checks. Cardholders will be billed accordingly and the name Island Hopper Inc. will show up on the cardholder’s statement.
Please note that certified checks (bank checks), and personal checks require a five (5) business day clearing period prior to shipment of goods. FOM does not accept COD requests.
Free Shipping and Exceptions
Any order $150 and above will qualify for free standard ground shipping to: AL, AR, CO, CT, DE, FL, GA, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NH, NJ, NY, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, VT, VA, WV, WI.
We are able to ship to AK, AZ, CA, HI, ID, MT, NV, NM, OR, UT, WA, and WY, at a prevailing carrier rates. Orders with excessive weight and/or volume of the shipping package may be subject to a freight surcharge.
Examples of orders which might include additional shipping costs include any shipping location which requires air or water/ferry service for delivery. Please call our dealership at 1-727-501-3116 or e-mail [email protected] if you think your order will be subject to additional shipping charges. We can confirm whether your order will be subject to additional freight and, if so, the amount of the additional freight.
Free shipping includes standard ground or freight, depending on the product. Standard Ground shipping will deliver to a residential or commercial entry door. Standard Freight will deliver to the address - whether a driveway or street-side. Standard Freight DOES NOT include a lift gate service or delivery to an entry door.
All motors are NOT intended for export outside the United States. FOM shall not be liable for any export documentation, authorization or certifications. FOM will only ship motors to a United States address in compliance with manufacturer policies and regulations.
We will contact you before your order ships in the event your order is subject to additional freight charges. You will have the option to either pay the additional freight or cancel your order – in either case, you will need to email your confirmation so that we can release your order for shipping, or cancellation, as the case may be. Your order invoice will be corrected to show the appropriate cost of freight.
Delivery Signature Requirement and Lift-Gate Unauthorized
All motors are shipped with a delivery signature requirement. All motors must be shipped to a physical street address and cannot be shipped to a PO Box. The delivery signature requirement cannot be waived and shall not be used as cause to waive or otherwise alter any cancellation, refused delivery or undeliverable shipment provision of the terms and conditions of this site. In addition, the motors shipped via Freight ARE NOT authorized for a lift gate service from the delivering freight company, unless so indicated and purchased at check out.
Sales Tax
Purchases inside Florida: FOM is required to collect Florida sales tax (7%)
Purchases outside of Florida: FOM is not required to collect Florida sales tax on your purchase. However, you may owe sales, excise or other tax for the state in which you reside – it is the purchaser’s responsibility to verify your state/ local municipality for tax policies and collection.
Freight and Shipping Damage
Freight and shipping damage shall be reported to FOM within three (3) calendar days of receipt of goods. It is the purchaser/customer responsibility to note any damage before signing the delivery receipt. If damage has occurred to the motor, purchaser shall make note of such before signing for delivery. Customer shall not refuse delivery of the motor based on damage. In the event of shipping or freight damage, customer shall keep and safeguard all factory packaging, including, but not limited to, all external packaging, all internal Styrofoam, bubble wrap, and cardboard supports. In the event a product was damaged during shipment and proper and timely notification was given to FOM, FOM will file a damage claim with the carrier. Damage or loss of goods that are outside the control of FOM is not to be considered basis for waiver of the cancellation and refused shipments provision contained herein.
Cancellations / Refused or Undeliverable Shipments
This section applies ONLY to all purchases that have been processed but have not yet been received by the purchaser. If delivery of goods has occurred, see the “PRODUCT EXCHANGES & RETURNS” section below. All purchase cancellations will require cancellation request in writing via email or fax. Any order for which the credit card of the purchaser has been charged (specifically at the point the FOM charge is settled - and regardless of when the charge actually posts to the purchasers account) is deemed to have been processed for purposes of this section and this website. If your purchase has already been processed, a restocking fee will be assessed. All parts will be assessed a 25% restocking fee. If an order has shipped, all freight charges (including the original freight charges AND the freight charges to return the product(s) to FOM) will also be the sole responsibility of the purchaser and will be deducted from any credit issued. For all refused or undeliverable shipments, a 25% restocking fee will be assessed in addition to all costs of freight, including, but not limited to, the cost of storage assessed to FOM by the appropriate freight company used to ship the merchandise.
Product Exchanges and Returns
Eligible products shall be returned within 7 calendar days from receipt of goods. Products eligible for return are all products except those specifically excluded below. Product exchanges and returns must be requested in writing via email or fax. You will be provided with an exchange/return authorization number that must accompany the return. If your purchase has already been processed, a restocking fee will be assessed. Excluded products - the following items cannot be returned or exchanged for any reason: outboard engines, outboard motors, motors, generators, propellers, kayaks, boats, electrical items or components (anything requiring any amount of voltage for operation), service manuals, owner’s manuals, parts with any open or missing packaging. All other purchases which do qualify for return or exchange are subject to a 25% restocking fee. If an order has been shipped all freight charges both to purchaser’s requested destination and return to the FOM origin shipping location will be the sole responsibility of the purchaser and will be deducted from any credit to be issued. FOM is able to assist in the issuance of return call tags for exchanges and returns, however, freight charges will be the sole responsibility of the purchaser. Please allow three (3) business days for your exchange/return to be processed once it has arrived at our warehouse. No goods will be accepted for exchange or return, nor any refund granted, without a valid exchange/return merchandise authorization number (RMA) issued by FOM prior to the return of the products to FOM.
FOM goal is to provide exceptional service to all of our customers. Cancellation, Exchange, Return & Free Shipping Promotion Policy covers two different sets of circumstances and provides two different sets of solutions: "A" and "B" as stated below.
A. For the following situations at the time the purchaser/customer receives the product(s):
- The product was received in defective or damaged condition
- An error was made by the sender (seller) by shipping the wrong item(s)
The following remedies will be offered to the purchaser/customer for these above-listed cases, within 7 calendar days from receipt of goods. Thereafter, no returns or refunds are possible.
The item(s) must be returned to the sender (seller) in brand new, unused condition in the original shipping packaging and with all parts, accessories, manuals, and blank coupons and/or warranty cards included. Either the customer will be reimbursed for return shipping costs, or there will be no shipping cost to the customer for these returns.
Only if the item(s) are returned as described in (a) above, the customer has the option of asking for a complete refund, including the cost of the item(s) and the shipping costs. No restocking fees will be charged to the customer in these cases.
B. For the following situations at the time or after the time the purchaser/customer receives the product(s):
- The purchaser/customer decides he/she no longer wants the item(s) for any reason (does not like item(s), ordered wrong item(s), etc.)
- The customer placed the order incorrectly online
- The customer ordered an item(s) and then finds a better price and want to return the item(s) to FOM.
The following options are available to the customer:
- The item(s) may be kept by the purchaser/customer, as ordered and delivered.
- Only within the first 7 days after the item(s) are shipped to the customer, the item(s) may be returned to the shipper for a
refund, if, and only if all of the following four (4) points are fully met. Otherwise, no refund will be given:
1. The purchaser/customer pays the full shipping costs: both for returning the unwanted item(s) and the shipping cost for the shipping of the replacement item(s). You (buyer) will be provided with an exchange/return authorization number that must accompany the return. If an order has been shipped and the buyer cancels, refuses, returns or exchanges their order, all freight to and from, including free shipping promotion costs, will be the sole responsibility of the purchaser (buyer) and all freight costs will be deducted from any credit allotted to the buyer.
2. The customer pays 25% restocking fees required by the distributor(s)/manufacturer(s) involved in order to cover all handling fees of restocking, packaging, re-boxing, and resubmitting documentation certification.
3. If there are additional product costs associated with the customer changing the original order, the customer will pay all those additional costs.
4. The item(s) must be returned in unused, completely new condition, in the original packaging and shipping materials, and with all manuals, warranty cards, instructions, parts, and accessories included.
Please Note: In policy Option B above, there is NO provision offered for a refund of the customer's money for original shipping.
Required Steps for Returns
If your situation qualifies you to return one or more items as defined within solution "A" or "B" as described above, you may return the item(s) you received by following the steps outlines below. Please remember that after first 14 days from the date that the item(s) were shipped to you, [not the date you received the item(s)] you lose the ability to return the item(s).
A Return Authorization Number (as explained below) is required before you can return any item. To receive a Return Authorization Number, you must contact FOM by phone or email.
Without a Return Authorization Number, we cannot accept and process any return. When requesting this Return Authorization Number by email, you must include the following information in your email:
- Your name (first and last)
- Your phone number (including area code)
- Detailed product description(s) and/or SKU number(s)
- Reason for return (defective, shipping error, etc.)
Once Return Authorization Number is issued, follow these steps in shipping an item back as a return.
- Products must be received by the warehouse within two weeks of receiving the Return Authorization Number. After two weeks, returns will not be accepted.
- You must include a copy of the original packing slip with a note indicating the Return Authorization Number and the reason for the return.
- The product must be repacked into its original packing, including the original packing slip.
- The product must be shipped back to the address given by the returns department. The return authorization must be written on the outside of the shipping box (not the product box).
- You must use a method of shipping that can be tracked, such as UPS or insured Parcel Post. This is important to ensure arrival at the facility from where it was shipped.
- Return tracking number, date, and shipping method must be emailed along with the Return Authorization Number and order number.
Product Operation / Registration / License
Purchaser is responsible for applicable registration and licensing in his/her state and/or local municipality. MOTOR PURCHASES: FOM will provide Manufacturer Statement of Origin (commonly referred to as “title”) for motor purchases upon request at $35 per MSO to register motors in states that require registration.
Allow 7-14 business days for documents to arrive by U.S. Mail. Purchaser is responsible for safe and legal operation of products purchased from FOM and FOM makes no representation that a product is legal for operation in purchaser’s state and/or local municipality. Purchase should ensure product is safe and legal for operation in intended location, prior to product purchase and use. FOM strongly encourages all users to read and fully understand the owner’s/operating manual provided with product(s) prior to product use. The owner’s/operating manual contains important set-up and safety information.
Product Warranties and Warranty Cure Procedure
All products sold by FOM via this website or otherwise, carry a full manufacturer’s warranty, unless otherwise stated. These product warranties are provided solely by the manufacturer and FOM does not and will not warrant any products sold via this website or otherwise. Product warranties are provided by, backed, and administered by the manufacturer of the product(s) only. Product warranty obligations are set forth and are limited to those found in printed warranty literature included with the product(s). Defective products shall be addressed via the applicable manufacturer’s warranty policy associated with that product. Any claim of a defective or otherwise unsuitable product specifically is not considered basis for waiver of the cancellation, refused, exchange or return provision contained herein.
Motors/engines are in most instances repairable. Motor warranties require purchaser to transport or ship the motor to an authorized dealer for inspection and/or repair under the terms of the manufacturer’s warranty. Transportation costs are not covered by any warranty, unless otherwise stated. FOM disclaims all other warranties, express, implied or statutory, including the warranties of merchantability or fitness for a particular purpose.
All motors are assembled by hand. There are isolated cases of manufacturing issues not identified in the factory tank test or dealer inspection. For any operational or performance issue, whether warrantable or not, you should first consider your local small engine repair center for troubleshooting. During peak season, some authorized service centers have backlogs that exceed 4 weeks. Any operational, functioning or performance issue of any motor shall be inspected and diagnosed by a service center. The existence of any operational, performance or installation/rigging issue shall not constitute the breach of any covenant of dealer or otherwise deem to be a waiver of any such provision herein. Motors are subject to, and purchased with, a zero cancellation and zero return or exchange policy.
General Use of Website
Harassment in any manner, including via e-mail, telephone contact or by obscene or abusive language is strictly forbidden. Solicitation of any type and in any manner is forbidden. Impersonation of others, including a FOM or other licensed employee, host, contractor, agent, or representative as well as other members or visitors on the website is strictly prohibited. You may not upload to, distribute, or otherwise publish through the web site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the web site or use the website to solicit others to join or become members of any other commercial online service or other organization.
Third-Party Links
In an attempt to provide increased value to our users, FOM may choose to provide content that offers various third-party website links throughout this website. However, even if the third-party is affiliated with FOM, FOM has no control over these linked websites, which each have separate privacy and data collection practices, independent of FOM. FOM, has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such websites. These linked websites are only for your convenience and therefore you access them at your own risk.
Disclaimer
This website and the material and products in this website are provided “AS IS” or “AS AVAILABLE” basis and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, FOM disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. FOM does not represent or warrant that the functions contained in the website will be uninterrupted or free of error, defects will be corrected, or that website or host servers are free of viruses or other harmful components. FOM does not make any warranties or representations with regard to use of the materials in this website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. The above limitations may not apply to you.
Term and Termination
These terms and conditions are applicable to you upon your accessing the web site and/or completing a purchase transaction. These terms and conditions, or any of portion of them, may be terminated by FOM without notice at any time and for any reason. The provisions relating to Copyrights & Trademarks, Disclaimer, Limitation of Liability, and Indemnification, shall survive any termination.
Limitation of Liability
FOM shall not be held liable for any special or consequential damages without limit, whether pecuniary or otherwise, that result from the use of, or the inability to use, the material on this website or the performance of the products, even if FOM has been advised of the possibility of such damages. An email will be sent confirming credit when it has been issued. This process can take up to 30 business days from the date the products are received at the warehouse.
Indemnification
You agree to indemnify, defend, and hold harmless FOM, its officers, directors, employees, contractors, agents, licensors and suppliers (collectively the "Service Providers") from and against any and all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the web site on your behalf.
Governing Law
The content of this site and purchase transactions are administered by FOM, with operations based in the State of Florida, United States of America. This agreement and any purchase transactions arising from the use of this website shall be governed in accordance with the laws of the State of Florida. You agree to submit to the jurisdiction and venue of the federal and/or state courts of Florida for any dispute, claim or cause of action involving the content of this website or any purchase transaction arising from the use of this website.